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Privacy Policy

Please do not register on this site if you do not wish to have information processed by us as described in this policy. Please ensure that you have consent prior to entering another person’s personal data on this site.

This website www.rayner.com/usa (“the Site”) is produced and operated by Rayner Intraocular Lenses Limited (“Rayner”).

We are committed to protecting your privacy.  For the purpose of the Data Protection Act 1998 the data controller is Rayner Intraocular Lenses Limited whose registered office is at 1-2 Sackville Trading Estate, Sackville Road, Hove, East Sussex, BN3 7AN.

This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Site you are accepting and consenting to the practices described in this policy.

We review our privacy practices from time to time and it is important therefore, that you bookmark and periodically review any updates to this policy.

1. The Information We Gather

Information about or supplied by users of the Site is not gathered directly by us. The information is gathered via a contracted third party (“Service Provider”) on our behalf. The Service Provider is a registered data controller. The Service Provider uses a number of security measures including Secure Sockets Layer (SSL) software which encrypts and ensures the security of any information you input using the Site. The Service Provider is based in the United Kingdom.

The following information is gathered in two ways, directly and indirectly:-

Personal Information

Personal information is gathered directly when, for example, you register on the Site. Personal information is information from which you, or another person, can be identified, for example, name, address or date of birth.

Tracking Information

Tracking information is gathered indirectly when you access the Site. This information is automatically gathered and does not include personal information about you. On each of your visits to the Site we may automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page.  

Tracking information is gathered using "cookies" or small data files which can be used, for example, to track the pages you visit. Although cookies do not hold personal information about you they are unique to each user of the Site so that the Site computers can distinguish between users.  For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

2. How We Use the Information

Personal Information

This information is held securely by the Service Provider and we access it for the purposes of handling your enquiries, providing you with information you need or require on our products, processing orders, communicating with you, to ensure that content from the Site is presented in the most effective manner for you and for your computer and generally to maintain your account with us. For these purposes some, or all, of the personal information provided by you may be transferred from the Service Provider to us, or replicated by us and held by us in our own databases. The Service Provider may have access to the information in order to perform its functions but may not use it for any other purpose.

Personal data will be stored for as long as is reasonably necessary to provide to you the products and services you require.

Tracking Information

We will use this information:

    • to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep the Site site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.

3. Removal of Personal Information and "Opting Out"

If you have submitted personal data to us that you would like removed from our database and/or the database of our Service Provider you should contact us at iol_enquiries@rayner.com

If you have submitted personal contact details to us that you do not wish us to use for the purpose of sending you promotional material you should contact us at the above email address. You may opt out of receiving such material at any time.

4. Updating Personal Information

Where personal information submitted via the Site requires updating, changes should be notified to us at the above email address.

5.  Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of the Site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Rayner Intraocular Lenses Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Rayner Intraocular Lenses Limited, our customers, or others.

6.  Links to Third Party Websites

The Site may contain links or other references to websites published by third parties.  These websites are not under our control and we are not responsible for the collection and use of your information by these websites. 

7.  How to Contact Us

If you have any questions about our Privacy Policy, please write to us Rayner Intraocular Lenses Limited, 1-2 Sackville Trading Estate, Sackville Road, Hove, East Sussex BN3 7AN or alternatively email us at iol_enquiries@rayner.com 

© 2014 Rayner Intraocular Lenses Limited