Global HQ & UK Office
The Ridley Innovation Centre
10 Dominion Way
West Sussex
BN14 8AQ
United Kingdom

Main number: +44 (0)1903 258 900

UK Customer Service
Tel: +44 (0)1903 258 910 

Germany Customer Service
Tel: +49 30 629 0783-0

Portugal Customer Service
Tel: +35 122 120 6400

Italy Customer Service
Tel: +39 02 94752926

Spain Customer Service
Tel: +34 910 480 055

USA Customer Service
Tel: (866) 961 1811

How We Support You

  • To best serve our recent go-direct markets we have employed team members who are fluent in German, Spanish, Italian and Portuguese
  • Our team makes visits to the Operating Room so we better understand your work environment and your requirements 
  • We pride ourselves on offering the personal touch. All enquiries are handled by a dedicated person who will see your enquiry through to completion 
  • Processes are in place to ensure we capture the core details from every customer interaction (which are then stored and accessible from a central location), making for more informed and smoother conversations, no matter which team member you reach 
  • We know your time is important; that’s why we answer all calls within 3 rings and all emails are responded to within a maximum of 24 hours

Because sometimes, a standard response just won’t do.
We don’t believe in a one-size fits all approach; our staff are empowered to make decisions on a case by case basis. We are all highly trained on product, however in the event that we require assistance with a customer query, we have a full team of over 30 technical experts across multiple departments to support us; all situated in the same open-plan office at our Global Headquarters.

How can we continue to improve?
It’s not always the big things which we are looking to improve; some of our most popular changes have been the little tweaks suggested by customers, such as including an estimated response time in our email confirmation.

Please email us your suggestions – big or small – for what we can do to enhance your experience:

For specific questions related to order cut off times, shipping details etc don’t forget to visit our FAQs page

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Rayner Global HQ