How We Support You

  • To best serve our recent go-direct markets we have employed team members who are fluent in German, Spanish, Italian and Portuguese
  • Our team makes visits to the Operating Room so we better understand your work environment and your requirements 
  • We pride ourselves on offering the personal touch. All enquiries are handled by a dedicated person who will see your enquiry through to completion 
  • Processes are in place to ensure we capture the core details from every customer interaction (which are then stored and accessible from a central location), making for more informed and smoother conversations, no matter which team member you reach 
  • We know your time is important; that’s why we answer all calls within 3 rings and all emails are responded to within a maximum of 24 hours

Because sometimes, a standard response just won’t do.
We don’t believe in a one-size fits all approach; our staff are empowered to make decisions on a case by case basis. We are all highly trained on product, however in the event that we require assistance with a customer query, we have a full team of over 30 technical experts across multiple departments to support us; all situated in the same open-plan office at our Global Headquarters.

How can we continue to improve?
It’s not always the big things which we are looking to improve; some of our most popular changes have been the little tweaks suggested by customers, such as including an estimated response time in our email confirmation.

Please email us your suggestions – big or small – for what we can do to enhance your experience: customers@rayner.com

For specific questions related to order cut off times, shipping details etc don’t forget to visit our FAQs page

Global HQ & UK Office
The Ridley Innovation Centre, 10 Dominion Way, Worthing, West Sussex BN14 8AQ

Main office enquiries
+44 (0)1903 258 900  iol_enquiries@rayner.com

Customer Service
+44 (0)1903 854 560 orders@rayner.com

Business Development
+44 7740 854 185 BD_Enquiries@rayner.com


Germany Office
Rudower Chaussee 9, 12489 Berlin

Customer Service
+49 30 629 0783-0 info.de@rayner.com


Portugal Office
Rayner Surgical S.L. – Sucursal em Portugal, Vereda Vilar de Baixo 21

Customer Service
+35 122 120 6400 pedidos@rayner.com


USA Office
100 Park Avenue, 16 Floor, New York, NY 10017

Customer Service
+1 866-961-1811 rayner@mpwus.com


Spain Office
Rayner Surgical S.L., Calle Leganitos 47, 7a Oficina 707, Madrid 28013

Customer Service
+34 910 480 055 pedidos@rayner.com


Italy Office
Rayner Italia Srl, Sede Amministrativa, Centro Direzionale Colleoni - Cassiopea 3, Via Paracelso 26, 20864 Agrate Brianza (MB), Italy

Customer Service
+39 800 972 485 ordini@rayner.com

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Rayner Global HQ